Find quick answers to the most common questions about Wella
It's simple! Just download the Wella app or access via Wella Web, enter your cargo destination, choose a vehicle from our reliable fleet, and confirm the booking. You can also track your cargo in real time via the app.
Wella offers a wide range of vehicles, from small vans to large trucks, to meet all your transport needs regardless of cargo size.
You can explore the available options to find the ideal vehicle for your cargo. The app shows the specifications of each vehicle type, including load capacity and dimensions.
No, there is no minimum weight. Whether it's a small parcel or a full load, we have a vehicle for every need.
The price is calculated based on distance, type of cargo, and vehicle chosen. We guarantee full transparency — what you see in the app is what you pay, with no hidden fees.
We accept cash, digital wallets (M-Pesa), credit and debit cards. You can choose the most convenient option at the time of booking.
You can cancel your booking directly through the app. Please consult our cancellation policy for more details on timeframes and potential charges.
Download the Wella Driver app, complete your registration with your documents, go through verification and start accepting trips. It's simple and you set your own schedule!
You'll need: a valid driver's licence, vehicle documents (DUCAR), up-to-date vehicle insurance, ID document (BI/Passport) and proof of address.
Absolutely! We carry out thorough background checks on drivers and regular vehicle inspections to ensure the safety and reliability of our services.
Yes! Our app offers real-time tracking, so you always know exactly where your cargo is at any moment.
Contact our 24/7 support immediately via the app or call 871 137 137. We have a dedicated team ready to help in any situation.
Our team is ready to help!